At Island Prep, we are committed to delivering your orders in a smooth, secure, and timely manner. We understand that getting your products quickly is important, and we work hard to ensure a hassle-free shipping experience.

Order Processing

All orders placed on our website are processed promptly. Once your order is confirmed, it enters our packing and dispatch process. You will receive an order confirmation email and another notification when your order has been shipped.

Shipping Methods

We partner with trusted logistics providers to ensure your items are delivered securely to your doorstep. All orders are shipped using reliable courier services to provide peace of mind from the moment you order to the moment it arrives.

Tracking Your Order

As soon as your order is shipped, we’ll send you a tracking number via email. You can use this number to monitor the status and location of your package through our courier partner’s tracking system.

Shipping Fees

Shipping charges, if applicable, are calculated at checkout and clearly displayed before you complete your purchase. In some cases, we may offer free shipping promotions or discounts, which will be clearly communicated on our site.

Cash on Delivery Orders

For customers choosing Cash on Delivery (COD), please ensure that someone is available to receive the order at the delivery address and the full amount is ready at the time of delivery.

Order Issues and Support

If you experience any issues with shipping—such as a missing, delayed, or damaged package—please contact our support team at [email protected]. We are here to assist you with any shipping concerns and will work to resolve them as quickly as possible.

Contact Us

For any additional questions regarding shipping, feel free to reach out to our customer support team at:
[email protected]